NEW Portal Integration - allow customers to configure and expose any CRM entity to an external facing portal This first release delivers integration with Twitter other networks will be introduced in future releases. NEW Social Networking - allows you to monitor and analyze customers’ conversations on social networking sites. And did I mention they are free – love that! There are currently 13 accelerators available and I included a brief description of all of them below.

Except those are not from Microsoft and I am probably not even supposed to admit I use one.). (Kind of like my favorite iPhone apps – downloads that make my life easier.

I just found out that Microsoft has been releasing FREE Accelerators for CRM – which are cool little downloads that add new functionality to Dynamics CRM. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.As a Microsoft Dynamics CRM user, I am always looking for ways to use it in new ways to make my life easier. People in various roles and stages in their careers can benefit from this fundamentals course. This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365. This course will include lecture as well as hands-on-labs. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.

Microsoft dynamics crm download free